Return | Exchange

Return and Exchange of Goods

1. Deficiencies of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with these law documents: The retail rules approved in 2001 June 11, by the Resolution of the Government of the Republic of Lithuania No. 697 (wording of Resolution 738 of the Government of the Republic of Lithuania of 22 July 2014), provisions of the Civil Code regulating legal relations of consumption, and the Law on Protection of Consumer Rights of the Republic of Lithuania). In all cases, the money for the returned goods is transferred only to the payer's bank account.

2. In order to return the product (s) in accordance with Paragraph 1 of these Rules, the Buyer may do so within 14 (fourteen) days from the date of delivery to the Buyer, informing the Seller by the means of communication specified in the contact section ([email protected]) a form that can be found in the Service / Return Form menu at the bottom of the page, indicating the name of the item being returned, the order number, the reason for the return, and other related information.

3. In order for the Buyer to return the goods, the following conditions must be met:

3.1. the returned goods must be in the original neat packaging;

3.2. the goods must be undamaged by the Buyer;

3.3. the product must be unused, without losing its commercial appearance (undamaged labels, unpeeled off protective film, etc.) (this item does not apply in case of return of defective product);

3.4. the returned product must be in the same configuration as the Buyer received it;

3.5. when returning the product, it is necessary to present its purchase document (order number or invoice).

4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in Paragraph 3.

5. Upon return of the received wrong goods and / or low-quality goods, the Seller undertakes to take back such goods at its own expense and replace them with similar suitable goods.

6. In case the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid, excluding the price for delivery.

7. If the goods are not defective or damaged during transportation, within 14 (fourteen) days from the date of delivery of the goods to the Buyer, the Buyer may contact the Seller and return any goods by paying for delivery to the Seller's warehouse in three ways:

7.1. return by courier to Valerijono Protasevičiaus g. 2, 08462, Vilnius, Lithuania, contact Eglė Salienė, tel. No.+37061173333;

7.2. return to VENIPAK pickup point Vilniaus PC ŽALI IKI, Visalaukio g. 1, Vilnius, 08401 Vilniaus m. sav., Lithuania, contact Eglė Salienė, tel. No.+37061173333;

7.3. return to OMNIVA pickup point Vilniaus PC ŽALI IKI, Visalaukio g. 1, Vilnius, 08401 Vilniaus m. sav., Lithuania, contact Eglė Salienė, tel. No.+37061173333.

8. Custom bottling products are non-returnable items as they are bottled/weighed individually for each order unless the Buyer claims the item arrived defective or damaged during transportation. Electronic goods such as gift vouchers, making instructions, which are provided in pdf format, are non-returnable goods.

9. Uncollected Shipments

9.1. The Buyer must collect the order within the storage period specified by the carrier.

9.2. Failure to collect the shipment alone shall not be considered as the Buyer’s notice of withdrawal from the distance purchase and sale agreement. In order to withdraw from the agreement, the Buyer must clearly inform the Seller thereof by email, by submitting another clear statement, or by using the withdrawal form.

9.3. If the Buyer fails to collect the shipment within the specified period and the carrier returns it to the Seller, the Seller shall contact the Buyer regarding further fulfilment of the order.

9.4. If the Buyer wishes to have the order resent, the costs of reshipping shall be borne by the Buyer.

9.5. If the shipment is not collected within the storage period specified by the carrier and is returned to the Seller, the Buyer may be required to cover the actual costs of returning the shipment to the Seller. Any reshipping of the shipment shall be carried out at the Buyer’s expense.

9.6. If, after being informed that the shipment has been returned, the Buyer declares that they are withdrawing from the distance purchase and sale agreement, the Seller shall refund the Buyer the amounts paid for the goods and, where required by applicable law, the standard delivery costs.

9.7. The direct costs of returning the goods to the Seller, charged to the Seller by the carrier due to the shipment not being collected, shall be borne by the Buyer. Such costs may be deducted from the amount to be refunded to the Buyer, provided that the Buyer was properly informed before entering into the purchase and sale agreement of their obligation to bear the return costs.

9.8. If the Buyer fails, within a reasonable period after receiving the Seller’s notice, to provide instructions regarding reshipment of the shipment or withdrawal from the agreement, the Seller shall have the right to consider the order unfulfilled due to the Buyer’s actions and to decide on the refund of the amounts paid, taking into account the costs actually incurred and lawfully attributable to the Buyer.